Refund Policy
Eligibility for Refunds
Refunds are considered when service is cancelled with sufficient notice (typically 24 hours), or if you are not satisfied and notify us within 24 hours of completion. The property must be accessible for any necessary re-clean or inspection before refund approval.
Refund Process and Resolution
To request a refund, contact us with details of your concern. Where justified, we may offer a re-clean, credit, or partial/full refund, based on the issue. Refunds are processed to your original payment method within 7 business days of approval.
Exclusions and Policy Updates
Refunds are not issued for circumstances outside our control (e.g., inaccessible property, inaccurate information, late cancellations). This policy may be revised at any time; updates appear here. For assistance, email contact@anniescleaners.com.